Call Centre Advisor

NewsTeam Group
Stoke-On-Trent, Staffordshire
10 Aug 2019
22 Aug 2019
Contract Type
Full Time
NewsTeam Group Ltd are looking to recruit a full time Call Centre Advisor to join our expanding team at our Head Office in Shelton, Stoke on Trent.

37.5 hours per week, must be available to work between the hours of 8am-7pm Mon to Friday and 8am-1pm at weekends and bank holidays on a rotation basis.

This role will include general Customer Service duties such as:
  • Inbound and outbound calls (No cold calling)
  • Handling queries and complaints via e-mail and post
  • Liaising with key internal and external stakeholders
  • Some administration tasks

The successful candidate will:
  • A proven background in Customer Service
  • Work well in a busy team environment
  • Work with accuracy and have a great eye for detail
  • Be computer literate with experience using Microsoft Word, Excel and Outlook

Experience in a similar role is desirable and full training will be provided.

Job Type: Full Time

Salary: Dependent on Age £15,015 to £16,009 (£7.70 ph/£8.21ph)

OTE - £16,926 to £17,800

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