Telephonist

Recruiter
Adecco
Location
Bromsgrove
Salary
17000.00 GBP Annual
Posted
09 Aug 2019
Closes
28 Aug 2019
Contract Type
Permanent

Client Job Description

Our secretarial team (numbering approximately 50) play a vital role in supporting the business with both day-to-day requirements (telephony, reception, secretarial, calendar management etc) and more specialist tasks. We have secretarial support in all our offices but work as one team to provide a seamless and professional service. Enter brief description about practice area.

Responsibilities

The role of Telephonist is to provide a local and centralised telephone answering service across the network of offices. In order to provide these services the job holder must liaise with internal contacts, external clients and service providers.

  • To act as the first point of contact for customers, clients and partner organisations telephoning into the offices, communicating effectively and efficiently with in a professional, courteous and timely manner.
  • Answer a high volume of calls and maintain a rapid response rate to agreed standards, remaining calm and providing a professional response at all times.
  • Operate the switchboard in a prompt, professional and pleasant manner.
  • Report any faults in the switchboard, internal call system and any systems connected to the telephone software.
  • Maintain and update the electronic internal telephone directory.
  • Implement and apply business continuity procedures during the failure of the switchboard and communicate with colleagues.
  • Any other reasonable task as advised from time-to-time

?? Support, Implement and Maintain Information Security procedures and activities in accordance to our Information Security Policy

Competencies

Professionalism: How you conduct yourself at work; aspects include; your personal credibility; your personal approach to change; how you demonstrate commitment and enthusiasm and your approach to communication

Delivering Results and Continuous Improvement:How you undertake the detail of the job; aspects include; your problem solving skills; your analytical skills, your ability to planning and organise work, your work approach to continuous improvement/ innovation and the clarity and efficiency of communication

Working with Clients: How you work with internal and external clients; aspects include; how you work with, manage and support your clients; how you demonstrate excellent client service; how you develop business; how you demonstrate commercial awareness and how you communicate with clients

Team Work & Leadership: How you support others effectively; aspects include: how you work within your team; how you lead, support and guide colleagues and how you communicate with each other to achieve successful outcomes.

Experience/Qualifications
  • Maths and English GCSE (or equivalent) at Grade C / 5 as a minimum
  • Intermediate level Microsoft Office skills
  • Excellent telephone and communication skills
  • Experience of working professional services environment or similar (desirable) in a similar position
  • Evidence of working in a team environment

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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