Senior Administrator

Recruiter
Randstad Business Support
Location
Evesham, Worcestershire
Salary
Competitive
Posted
05 Aug 2019
Closes
31 Aug 2019
Ref
1226490246
Contract Type
Full Time
My client is currently seeking a Customer Service Administrator for their Pershore based offices. The successful candidate will facilitate the efficient operation of the Sales and Operations Department by providing a pro-active Sales Order Processing function, thereby ensuring the accurate handling of stock, and delivery of high quality service to all customers.
Job description:
Order Processing
* Process all customer sales orders in a timeous fashion.
* Working closely with the Production function to raise manufacture orders to facilitate sales order fulfilment.
* Working closely with the Picking & Good Out functions in order to facilitate timely dispatch of customer orders.
* To interact with staff from other sections of the business and accept instructions from them on day-to-day operational matters in order to meet customer needs.
* To provide feedback to Supervisor on how things are running and any issues needing resolving.
* Develop into an experienced team member who can help ensure the efficient and effective running and maintenance of the production facilities.
* Provide organisational and administrative support to the sales and operational department, acting as a point of contact for Sales Order Processing.

Customer Service & Sales
* Provide a professional, courteous and efficient service to all customers by building and maintaining excellent customer relations.
* Handle basic customer queries such as quotes, stock availability, proof of deliveries and discrepancies.
* Advise and recommend products according to the latest industry standards.
* Occasionally participate in sales training events and exhibitions.
* Assist in arranging collection and replacement of faulty items.
* Assist with investigation of damaged goods, making any compensation claims if necessary.
* Where necessary implementing processes to improve sales operations
* Becoming an expert on Movex according to your individual training matrix.

Purchasing
* Assist with data entry onto the Movex system.
* Assist with chasing order confirmations from suppliers.

General
* Develop product knowledge including assembly, picking and dispatch activities.
* Take reasonable care of both your own health and safety and that of others who may be affected by your acts or omissions, ensuring all company safety and quality systems are followed and all relevant legislation complied with, raising concerns and reporting any incidents or suggestions to your line manager;
* Ensure all waste is disposed of safely and in line with company processes, recycling wherever possible;
* Create a good impression of Clesse UK at all times and adhere to company rules and standards, including when working or travelling off-site;
* Support and assist newly appointed or less experienced colleagues by providing training and guidance as appropriate;
* Deputise and provide cover for absent colleagues as required, and regularly refresh on processes to ensure this can be achieved effectively;
* This role may from time to time involve heavy lifting and loading various products weighing up to 25kg so it is essential you are physically fit.
* Any other duties that may be required from time to time for the smooth running of the business.
* Assist with regular and spot stock takes as required.

Administrative
* Be responsible for the appropriate storage of documents.
* Provide a professional, courteous and efficient service to all customers.
Person Specification:
* AS and 'A' level qualified, including ITC, English and Mathematics.
* Possesses a good standard of numeracy and literacy (MS Office).
* A minimum of 2 years' experience within a demanding admin department.
* Good understanding of, and commitment to, safe working practices
* Excellent presentation, interpersonal and telephone skills and able to deal calmly and professionally with customers.
* Flexible and adaptable approach to work, including working hours and duties.
* Good understanding of Customer Service excellence
* Good communication skills
* Have an interest in helping people
* Like working as part of a team
* Well-presented, polite and tactful
* Can handle complaints in a calm manner
* Have good IT skills
* A self-starter with a keen eye for detail, and the ability to manage and prioritise their own workload, with the ability to maintain this under pressure.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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