Customer Service Advisor

Nelson Permanent Placements
Coleshill, Birmingham
£18,000 per annum
02 Aug 2019
29 Aug 2019
Contract Type
Full Time
Nelson Permanent Placements are excited to be working with their client based in the West Midlands who are at the forefront of providing Global Logistics services.

Due to extensive, continuous growth, they are now looking for a Customer Service Advisor with 2 years minimum experience within a logistics role/ environment.

The suitable candidate for the Customer Service Advisor position will provide an exceptional customer service to customers to ensure efficient daily operation of all distribution accounts.


Competitive salary package and commission structure £18,000 - £25,000

37.5 hours per week Monday to Friday

Main Responsibilities of the role:
  • Daily process and input of all customer orders and distribution accounts.
    • Provide daily operational reports that are accurate and timely.
    • Run stock reports to check for product availability.
    • Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests and posts inventory records.
    • Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.
    • Rate domestic transportation bills.
    • Coordinate special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary.
    • Trace orders as required and notifies customers of any activity concerning their order.
    • Ensure accurate and timely client and vendors billing.
    • Maintain damage records and backorder logs.
    • Handle returned merchandise in an efficient manner and ensures proper credit is given to the customer.
    • Contribute to maintain strong relationships with vendors (trucking companies, and others).
    • Provide support with other miscellaneous projects, filing and research
    • Maintain a current and accurate DLSOP that details the processing requirements for each account.
    • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements
    • Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.

Attributes and specific requirements of the role:
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
  • Pro-active, strong organizational skills.
  • Displayed ability to work independently with minimal supervision
  • Good computer skills (Excel, Word, PowerPoint).

How to apply:

Please send your CV to the email address detailed below. Should you wish to discuss other opportunities in your area, you are welcome to contact our friendly recruitment team.

This vacancy is being advertised on behalf of Nelson Permanent Placements Ltd. The services of Nelson Permanent Placements Ltd are that of an Employment Agency. Please be advised that our client can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.

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