Services Manager

Recruiter
360 Resourcing Solutions Ltd
Location
Ellesmere, Shropshire
Salary
£30,000 per annum
Posted
21 Jul 2019
Closes
25 Jul 2019
Ref
1198383859
Sector
Engineering
Contract Type
Full Time
My client is looking to hire a Services Manager who knows the industry and can boost the parts sales and service revenue. Totally focused on the customer is a must so we need someone that's truly committed with an ability to work in a dynamic and fast paced environment. This is a fantastic opportunity to work for a global leader that can offer you career longevity, a great work life balance, and excellent benefits.

Main responsibilities:
  • Develop implement and maintain a GBO Services Plan to deliver:
  • Deliver the GBO Services Budget
  • Manage the day to day running of the GBO Services team
  • Actively manage GBO Services compliance and risks
  • Achieve agreed performance targets
  • Liaise with internal departments, customers and end users to achieve goals
  • Manage the development of Services products
  • Manage the accurate recording of data in SAP and other corporate systems

The Services Manager should have a strong business mind-set with financial skills, proven ability to manage a busy team, and be able to demonstrate equipment/ service sales and profitability. As a Services Manager you should have excellent customer facing skills, and be able to develop and manage customer relationships, as well as, be responsible for securing own and co-workers' safety and health with all possible means.

Experience:
  • Commercial or Technical background, Bachelor degree
  • At least 10 years of relevant business experience managing teams in a target driven customer service environment
  • High level of communication skills required with team leadership and results oriented problem solving
  • Change management techniques and team leadership in complex business environments
  • Team leadership, budget setting & achievement, conflict resolution and contract negotiation
  • SAP user, Microsoft office, Google suite, cross cultural working, project management

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