Customer Service Advisor

17000.00 - 17000.00 GBP Annual + GBP17000/annum
19 Jul 2019
16 Aug 2019
Contract Type
Customer Service Advisor

I am currently recruiting for Customer Service Advisor at a company based in Tamworth. I am looking for someone who enjoys speaking to people and who goes above and beyond with customer queries.

Main Responsibilities:

• Liaise with all relevant internal departments to achieve a high standard of customer service

• To review performance against agreed objectives & targets (KPI's)

• Take every opportunity to develop sales from enquires

• To notify relevant personnel of customer purchasing trends

• To take every opportunity to sell the full breadth of products to customers

• To Add value to both ours and the customers business

• Process orders effectively and accurately

• Maintain good communication at all times in keeping customers informed of the status of their orders

• Sage: Sales Order & Purchase Order Payments & Credit Control

• To record and follow up on quotations

• To respond to and follow up on sample requests

• Process standing or call off orders in accordance with correct procedures

• To Assist in the notification of price increases

• To keep accurate customer records on the computer and manually

• To discuss and respond to customer needs

• To investigate, report and resolve customer complaints

• Answer the telephone promptly and professionally and in accordance with company policy

• Provide support to external sales personnel

• Comply with all Quality procedure applicable to role as outlined in company manual

• Utilise departmental IT resources effectively and in accordance with company policy

• Understand and comply with all health & safety notices

• Co-operate on all matters concerned with any Health, safety, training, legislative and environmental matters

• Comply with all Environmental procedures, objectives & targets set by the business

• Carry out any other reasonable task beneficial to the company if requested by management

If you are passionate about delivering exceptional customer service and are looking to join a business with a family feel apply now