Service Advisor

19 Jul 2019
16 Aug 2019
Contract Type
Service Advisor
Hours: Full Time
Location: Tollbar Warwick
Closing date: 1st August 2019
Service Advisor description
About Us
We have an excellent opportunity available for an experienced automotive Service Advisor who is extremely passionate about delivering outstanding customer care to join our team at Tollbar Volvo Warwick.
As a Volvo Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up date at every stage whilst answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give best advice on our products and services to our customers.
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.
About You
We want applications from individuals with willingness to learn and progress and have a genuine desire to deliver outstanding customer care. Training is provided through our dedicated in-house Learning & Development team and outstanding manufacturer courses run by Volvo to support your career.
Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a busy and demanding environment. A working knowledge of Kerridge would be advantageous, but not essential.
Why Sytner?
Sytner Group currently represents over 21 of the world's most prestige vehicle brands; in over 140 dealerships across the UK, we provide a fantastic working environment and we and are committed to 'Developing Talent' and 'Building Careers'.
We will also recognise and reward your hard work, loyalty and achievements. As well as competitive salary you will also benefit from subsidised Manufacturer Car Purchase Scheme for you and your family, discounted MOT and servicing and colleague introduction reward scheme.
We are committed to being the best company to work for and recently we were ranked the top rated retailer on Glassdoor as a result of direct colleague feedback