CT Support Officer/Helpdesk Technician

Recruiter
Lynx Employment Services Ltd
Location
Birmingham
Salary
9.31 GBP Hourly
Posted
18 Jul 2019
Closes
31 Jul 2019
Contract Type
Permanent

Lynx Services Limited are recruiting on behalf of our client. We are looking to recruit an ICT Support Officer/Helpdesk Technician in Priestley Wharf with an immediate start.

  • Full time
  • Working in a team
  • Regular on-going work

Pay Rate:

  • GBP9.31 per hour
  • Paid on a weekly basis

Key Experience required:

  • Must Have Helpdesk Experience
  • Operating and maintaining the central IT support desk and provide on-site support.
  • Promote efficient use of ICT to support improvements in patient care.

Job Description:

  • Telephone support and advice to IT users to resolve queries/issues. To support both administration systems and technical software.
  • Support corporate systems and those maintained on behalf of the Trust to include database applications and web-based systems.
  • Logging and updating faults to the central IT Helpdesk system and maintenance of any manual records in a timely manner.
  • Monitor and adhere to agreed escalated trigger points.
  • Maintain and update the inventory of staff information on the central IT Helpdesk system.
  • On-site support and completion of documentations to resolve faults when required.
  • Maintain up-to-date and comprehensive procedure notes for all functions associated with the Helpdesk and IT support and assist with streamlining processors.
  • Provide advice and quotations to clients for IT hardware, software and upgrades.
  • Liaise with external IT system suppliers to assist with any fault resolutions.
  • Help to crate user accounts.
  • Assist with staff training regarding hardware and software issues monitored by the IT Helpdesk.
  • Help to develop the Trust's IT infrastructure including installing of standard computer equipment configuration, security marking and distribution of equipment.
  • Monitoring the Trust's ICT security policy and procedures.
  • Be a source of information and guidance on ICT and data security policies and keep up-to-date with current ICT developments, community-wide policies and national strategies.