Customer Service Administrator

Recruiter
Probe UK
Location
Staffordshire
Salary
19500.00 - 20500.00 GBP Annual
Posted
16 Jul 2019
Closes
31 Jul 2019
Job Type
Administrator
Contract Type
Permanent

A fantastic opportunity exists for a experienced Customer Service Administrator to join a leading business.

The Customer Service Administrator is responsible for all administrative tasks in relation to customer services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process customer orders, efficiently and in line with procedures, utilising systems and completing paperwork as necessary

  • Work directly with customers to handle queries, take sales orders, and resolve issues
  • Answer incoming calls efficiently and handle them accordingly
  • Support and liaise with the UK/EU sales team and collaborate with US sales as required
  • Be first point of contact for customers ordering and/or enquiring about products for purchase
  • Liaise with relevant departments to ensure stock levels are available to fulfil customer orders
  • Maintain the pricing database
  • Process samples requests as required
  • Collaborate with relevant departments on new print designs and print orders
  • Liaise with the Quality department to maintain up to date technical data and provide this to customers upon request
  • Deal with customer complaints or order anomalies to a satisfactory conclusion
  • Collaborate with all departments as required to ensure customer service effectiveness
  • Communicate effectively and pro-actively with customers
  • Raising Credit or Goods Return Notes as required, liaising with the credit department when necessary

EDUCATION, EXPERIENCE KNOWLEDGE, SKILLS, AND ABILITIES

  • Experience within a customer service role is essential
  • Exceptional customer service skills, focusing on the needs of the customer
  • Strong IT skills including Microsoft Office
  • Excellent communication skills including telephone
  • Ability to build relationships effectively
  • Awareness & understanding of the company's product range
  • Experience of using SAP is desirable