Client Services Apprentice

09 Jul 2019
23 Jul 2019
Job Type
Contract Type

How would you like to take step into a future in the design industry and work on some of the most famous brands out there?

If you're passionate about your career, then we're offering you a fantastic opportunity to undertake an apprenticeship with Marks, the design arm within SGSCO, working with a talented and dedicated team in an inspiring working environment.

In this role you'll train towards becoming an Account Executive, undertaking an Apprenticeship in Business Administration and relevant supporting studies (e.g. CIM marketing foundation courses). You will be assigned to the Client Services team and work on a variety of client accounts, gaining an understanding of how client accounts are managed and how client briefs are handled from start to finish. You'll undertake a variety of client servicing related tasks across the department, working hand in hand with Account Managers and the design teams to ensure outstanding work is successfully delivered to our clients.

On an average day you'll be involved in the project management of tasks relating to client briefs and account administration ensuring client requirements, deadlines, quality standards and budgets are met.

You will have the full support of an assigned Team Manager, separate Mentor and the SGS apprenticeship programme manager throughout your scheme ensuring all your needs are met. As part of the apprenticeship programme you will also take part in development days, be responsible for several community projects and fund-raising events supporting local charities chosen by the apprenticeship group.

Daily duties to include:

  • Provide prompt and relevant support to the needs of clients
  • Maintain status trackers and input information
  • Create quotes
  • Prepare briefs
  • Research industry relevant material that supports briefing for the design team
  • Support workflow
  • Work with our Studio Manager to book resources
  • Reply to correspondence when required
  • Assist the Client Services department with various tasks
  • Exploring any issues and ensuring they are dealt with
  • Assist with the tidiness of the department and office when clients visit
  • Assist with the catering for clients when they visit
  • Complete general office tasks
  • Maintain absolute confidentiality

So, if you're a driven individual who's eager to learn, have a great work ethic and the drive and ambition to contribute to our highly skilled workforce then we want to hear from you.


  • Reliable & Punctual
  • Articulate
  • Strong IT Skills
  • Well organised
  • Team player
  • Be able to communicate and listen effectively with colleagues
  • Confident and able to work on their own and as part of a wider team
  • Attention to detail and confidentiality

Qualifications required:

GCSE (or equivalent) Maths, ICT and English - Grade C or above (language skills are a bonus)


You'll be based at our studio in Fort Dunlop in Birmingham, not far from J7 of the M6 with an onsite gym, Costa, Subway and deli bar on site. Working from our spacious studio you'll be mentored along your journey, given top-notch equipment to use and everything you need to develop and grow with us. The Marks family is big on fun too; with dozens of social events planned throughout each year to help balance out the work with the play. Parking is fully reimbursed via expenses and the Fort Retail Park just a short walk away.

Who are we:

Marks.R5 is a shopper-led strategic brand and packaging design consultancy that helps brands to win at 'Moment of Sale'. With more products available on our smartphones than a tradition retail environment and with the ability to experience multiple touchpoints at once, 'Point of Sale' has turned into 'Moment of Sale'. We believe Packaging design is at the centre and has become the most strategic piece of brand content. With an agile design toolbox based on strategic (FMOT, SMOT and Semiotics) and with adaptive capabilities, Marks R5 aim is to make brands fit this new world by offering better, faster leaner design activities on a global scale.