Housing Officer

Niyaa People
17.00 - 19.00 GBP Hourly
09 Jul 2019
25 Jul 2019
Job Type
Contract Type
An established provider of affordable housing within the West Midlands is seeking a Tenancy Services Officer to make an immediate impact within the Neighbourhood Services team on a temporary basis.

As a Tenancy Services/Housing Officer your key duties will be:

• Provide specialist tenancy advice to new and existing residents
• Demonstrate a customer focused approach to your own case-load
• Develop and maintain relationships with external agencies including local police forces
• Oversee tenancy fraud, non occupancy and tenancy breaches
• Complete tenancy audits, manage applications and take appropriate action when investigating tenancy reports
• Conduct interviews and ensure you are empathetic and assertive with all customers you will meet

You will also have:

• Excellent interpersonal skills and be able to deal confidently with all customers and colleagues
• Confidently challenge tenants or leaseholders who breach their tenancy agreements
• Excellent communication skills both written and verbally
• Have knowledge of up to date government legislation as well as housing legislation, policies and procedures
• Have good knowledge of Microsoft Packages including Excel and Word

In Return, the Tenancy Service Officer will receive:
• The opportunity to work within housing and progress in the not for profit sector
• A specialist consultant dedicated to negotiate, represent and ensure the best possible contract on your behalf

The successful Neighbourhood Officer will be immediately available and understand the need to communicate clearly with tenants with the ability to hit the ground running and make an immediate impact.

If you are interested in applying for the Neighbourhood Officer role, please get in touch for a confidential chat or send your up to date CV to Matthew Guest.

Niyaa People represents social housing and maintenance professionals seeking freelance or permanent employment across the Midlands region from our Birmingham office. We deal with a range of small, medium and large Local Authorities, Charities and Housing Associations.