Technical Customer Support Advisor

20000.00 - 25000.00 GBP Annual + GBP20000 - GBP25000/annum + plus 25 days holiday including ban
25 Jun 2019
26 Jun 2019
Job Type
Contract Type
Do you have a knowledge of mechanical engineering machining processes? Are you looking for a career where you can develop your skills? We are urgently recruiting for a Technical Customer Support Advisor to join our client based in Tamworth.

If you have an understanding of mechanical engineering and would like to receive excellent benefits including 33 days holiday including bank holidays, the opportunity to progress and free car parking, then this may be the role for you. Our client is a leading worldwide manufacturing organisation, servicing automotive, engineering, aircraft and many different markets.

As the Technical Customer Support Advisor, your duties will include:

Providing technical support and advice to new and existing clients over the telephone and email
Preparing quotations for new and existing clients and processing non-standard and special tooling orders, updating clients on ETA's
Dealing with queries as and when required and resolving queries within a timely manner
Managing key accounts and understanding and anticipating their needs
Creating and managing specialist drawings using CAD

As the Technical Customer Support Advisor, you will:

Have an understanding of mechanical engineering machining processes and worked within a similar industry/position
Have excellent customer service skills, promoting a positive experience
Possess excellent communication skills both written and verbal
Have excellent IT skills including excellent knowledge of Microsoft Office including Word, PowerPoint, PDF and Excel
You may have experience of working as one of the following: Advisor, Support Engineer, CNC operator, CNC Administrator, Sales Administrator, Engineering Co-ordinator, Maintenance Engineer, Mechanical Engineer, Chemical Engineer, Engineering Administrator or Engineer
We are interested in speaking to candidates who have or are working towards one of the following qualifications: Mechanical Engineering, Design Engineering, Manufacturing Engineering, Engineering Science, Chemical Engineering or CAD Technician qualification

As the Technical Customer Support Advisor, your salary will be circa GBP25,000 depending on experience.

Alongside this, you will receive fantastic benefits such as:

33 days holiday including Bank Holidays, holidays will increase with service
Free car parking
Cycle to work scheme
Life insurance
Private Medical and BUPA
Training courses and staff incentive schemes
The opportunity to progress