Senior Payroll Specialist

Sheridan Maine
Solihull, West Midlands
£24,000 per annum
19 Jun 2019
01 Jul 2019
Contract Type
Full Time
Sheridan Maine are recruiting for an experienced Payroll Specialist for an Award winning payroll bureau client based near Birmingham BUsiness Park, who are experiencing rapid growth and will be undertaking multiple new projects.
Your role as a SAP Payroll Specialist will be to handle all payroll queries for external clients using the SAP system. The mission is to provide expert assistance in outsourced services. Duties include managing a large account and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Delivery Key responsibility:

- Works as the first point of contact for one of the businesses biggest and most sensitive accounts. :
- Handles a large client as the main Account manager
- Manages the escalation process
- Categorises and prioritizes queries, requests and issues
- Works as the first escalation level for prefered customers
- Responds to information or enquiry requests requiring a significant level of expertise:
- Responds to HR and labour legislation questions
- Analyses and solves client's questions, problems and / or requests efficiently and effectively

Experience Required:

- Payroll (Essential) & SAP expereince essential
- Good analytical skills - to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.
- Gathering information and problem solving - look at existing issues and interact with others to find adequate solutions
- Good communicator and customer oriented - to be able to identify and understand the customer's needs.
- Results oriented - to be able to achieve targets aligned with business goals
- Well organized and planned, schedules time effectively and uses efficient work methods and tools
- Detail oriented, thorough and focused on all aspects of the job to ensure accuracy
- Teamwork - to be able to work with colleagues to achieve targets and objectives
- Ability to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situations
- Maintains effective performance under pressure

Whats on offer:

This business has consistently grown and is a market leader in its field. An award winning company known for being an excellent place to work. This is an exciting department that is performing well and is going through multiple growth projects. There is much scope for growth and development in the role.