Customer Support Administrator

Recruiter
Anonymous
Location
Stoke-on-Trent
Salary
Competitive
Posted
18 Jun 2019
Closes
21 Jun 2019
Job Type
Administrator
Contract Type
Permanent
A fantastic opportunity has arisen for a Customer Support Administrator to work for a leading manufacturing business who are well established within their specialist market. You will be working in a fast paced and busy environment and be part of a warm and friendly team. The role offers a competitive salary, 25 days holiday, company pension and parking.

Job Description:

* As the Customer Support Administrator, you will be responsible for dealing promptly and efficiently with all enquiries from the customers within a strict timeframe

* You will be liaising with customers over phone and email regarding queries, updates and new enquiries

* As the Customer Support Administrator, you will be preparing quotes, sending quotes to customers, following up on outstanding quotes

* You will be responsible for processing sales orders, ensuring information is correct and managing the process until delivery and customer satisfaction

* As the Customer Support Administrator, you will be dealing with customer complaints and ensuring they are addressed in line with company policies and procedures and responded to within a strict timeframe

* To follow all procedures issued by the company and continuously improve/maintain procedures to ensure maximum efficiency

* As the Customer Support Administrator, you will be dealing with any breakdown queries

Candidate Requirements:

* Previous experience within a customer focused role is essential

* Previous experience working within a manufacturing, engineering environment would be highly preferred

* Advanced Excel including formulas, v-look up etc is essential

* Strong administrative skills

* Exceptional verbal and written communication are essential

* Excellent attention to detail

* Exceptional telephone manner with the ability to communicate on all levels

* Team player

* Highly organised with the ability to work to strict deadlines

This role would suit people who also have the following experience: customer service, customer support, customer administrator, sales administrator, sales order processor.

Hours: Monday - Friday 9:00am - 5:00pm

Salary: Competitive

Brampton Recruitment are an independent Commercial and Accounts & Finance recruitment agency working in partnership with employers spanning Stoke-on-Trent, Staffordshire, Cheshire, and the Greater Manchester region