Schools Technician

Worcester, Worcestershire
£19,000 per annum
17 Jun 2019
20 Jun 2019
Contract Type
Full Time
Job description

Scope and purpose of the role

This is a full time, permanent post to provide 2nd line ICT technical support to our school customers, mainly in the Worcestershire area but there may be a need to travel greater distances.

The role is primarily to provide pro-active and reactive support to technical incidents and enhance the technical service to school customers but is also to provide support to other areas, including, but not limited to our Broadband, SIMS, and Cloud products.

In addition, this role includes time allocated to provide scheduled support for our Peritech service in line with our business needs. Within these visits you will be expected to provide on-site technical support as well as pro-active maintenance of their network infrastructure.

  • To provide 2nd line technical and network support, via the telephone, remote support and site visits
  • To deliver installation, configuration and support of IT hardware & software solutions
  • To participate in the rollout of the IBS Schools Broadband service and provide support where required
  • To provide on-site technical support to schools at the direction of the Peritech service manager
  • To provide support for and migrations to O365 / G-Suite from legacy email systems
  • To assist the SIMS Technical Lead with SIMS technical support as required
  • To support the internal IBS Schools network infrastructure and liaise with group IT as required
  • To assist the IBS Schools service desk with 1st line technical support where required
  • To deliver consultancy, technical advice and reactive support to schools on hardware, software, technical infrastructure and networks
  • To assist with ensuring the effective management, integrity and security of systems by acting as systems supervisor/administrator

Person Specification

Qualifications / Training:
  • Minimum GCSE English & Mathematics
  • NVQ Level 3 / A Level or equivalent in a relevant subject
  • Evidence of continued professional development in relevant subjects

Experience and Knowledge:

Essential experience/knowledge
  • Proven experience of supporting, troubleshooting and maintaining a wide range of computer hardware including networked PC's
  • Good understanding of current Windows O/S, both server and client
  • Good understanding of Internet and Email systems
  • Knowledge of networking technologies & troubleshooting related issues
  • Sound knowledge of common PC applications including Microsoft Office
  • Ability to provide high quality customer service to address the business needs of the organisation

    Desirable experience/knowledge
  • Proven experience of supporting server architecture
  • Ability to provide telephone support to end users with varying technical abilities
  • Experience of communicating with a wide range of staff and personnel from partner organisations including suppliers and customers
  • Good knowledge of Windows Server administration, notably Active Directory and Group Policy
  • Experience of using Linux distributions
  • Experience of managing Apple Mac OSX, IOS and/or Android systems

    Skills and Abilities:

    Essential skills/abilities
  • Team work - work effectively with other colleagues and provide assistance when required
  • Customer focus - the ability to provide professional service to all customers
  • Troubleshooting - work through complex technical problems in a logical and methodical manner
  • Ability to handle multiple tasks and responsibilities and prioritise workload accordingly
  • Able to work flexibly, adapt to new situations and changing work practices and utilise input from others
  • Ability to communicate with others clearly, both verbally and in written documentation
  • Keenness to learn about new systems
  • Enthusiasm for promoting the role of technology in schools

    Additional Factors:
  • A full UK driving licence with business insurance is required
  • Ability to travel to various locations, mainly across Worcestershire, and to neighbouring counties on occasion

    Other Information:
  • On occasion there may be the requirement to work outside of core hours with prior notification being given.
  • The Service Desk provides support to schools between the hours of 8:15 and 17:00 Monday to Friday. You will be required to take part in a rota to ensure the service is provided during these hours

Capita Resourcing operates as an equal opportunities employer and we welcome applications from all suitably qualified candidates regardless of gender identity or gender expression, marital status, sexual orientation, pregnancy or maternity, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.

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