Application Support Analyst - Software Support
Application Support Analyst - Software Support - Tamworth
My client are an established Business Service Software provider based in Tamworth, West Midlands. They're expanding their software support team and are seeking an Application Support Analyst with proven experience supporting software applications in a remote/ticket capacity!
You'll have provable attention to detail, strong communication skills and have an established background in providing remote software support to customers and clients, including the software's operation and configuration.
Working in a ticket based environment, you'll also help to assist with new software release testing, identification and replication of software issues and supporting interim fixes.
- Proven Application Support/Software Support background in a Ticket based environment.
- Comfortable working closely with customers and clients.
- Able to identify, replicate and suggest fixes for software issues, escalating where necessary.
- Test new software releases and become a first point of contact expert.
In addition to a competitive salary, additional benefits include Pension, Medical and PRP.
This is a great opportunity to join a very well established company with over 30 years of heritage and investment in its employees, focusing on personal growth and progression as part of the role!
For more information, please apply below FAO Alex Avery at Monarch IT