Customer Support Advisor - Technical

Candidate Source - TEAM
25000.00 GBP Annual
16 Jun 2019
18 Jun 2019
Job Type
Contract Type
Do you have a knowledge of mechanical engineering machining processes? Are you looking for a career where you can develop your skills? We are urgently recruiting for a Technical Customer Support Advisor to join a company based in Tamworth where you will receive excellent benefits including staff incentive schemes, training courses, career progression and much more.

The company is a leading worldwide manufacturing organisation, servicing automotive, engineering, aircraft and many different markets.

As the Technical Customer Support Advisor, your duties will include:

- Providing technical assistance and advice to new and existing clients over the telephone and email;
- Preparing quotations for new and existing clients and processing non-standard and special tooling orders, updating clients on ETA's;
- Dealing with queries as and when required and resolving queries within a timely manner;
- Managing key accounts and understanding and anticipating their needs;
- Creating and managing specialist drawings using CAD.

As the successful Technical Customer Support Advisor, you will:

- Have an understanding of mechanical engineering machining processes and worked within a similar industry/position;
- Have excellent customer service skills, promoting a positive experience;
- Have excellent IT skills including excellent knowledge of Microsoft Office including Word, PowerPoint, PDF and Excel;
- You may have experience of working as one of the following: Advisor, Support Engineer, CNC operator, CNC Administrator, Sales Administrator, Engineering Co-ordinator/Administrator, Maintenance Engineer, Mechanical Engineer, Chemical Engineer or Engineer;
- We are interested in speaking to candidates who have or are working towards one of the following engineering qualifications: Mechanical, Design, Manufacturing, Chemical, Science or CAD Technician qualification.

In return, the Technical Customer Support Advisor will receive a salary of circa GBP25,000 depending on experience. The company also offer 33 days holiday including Bank Holidays, holidays will increase with service, free car parking, cycle to work scheme, life insurance, private medical and BUPA.

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