Contact Centre Adviser

CV Bay Ltd
Worcester, Worcestershire
£17,000 per annum
16 Jun 2019
21 Jun 2019
Contract Type
Full Time
We are looking for a Contact Centre Advisor to join a Leading Internet Company based in Worcester.

TITLE: Contact Centre Advisor, I.T Support Sales, First Line Support
SKILLS: Strong I.T Skills, Flexible, Customer Care or Support, Sales Experience
BENEFITS: £18,000, 23 Days Holiday + 1 day per year, rising to a max of 5 days
LOCATION:Worcester commutable from: Birmingham, Cheltenham, Gloucester, Redditch and Hereford.

We require a Contact Centre Advisor to work within a leading company, joining a customer support and service team. The role provides top level support, and would include cross-selling products to customers, further improving their experience through better products.

Therefor this role will require a flexible and driven individual, willing to work within three varied teams that provide a top level of technical support, customer care, and sales. This role would also benefit from a technological background, focused on computing and Internet knowledge, with a passion to keep up to date in relevant information tailored to their sector as you will be providing answers and guidance to technical questions.

The company are an award winning, market leading, internet company based 10 minutes' walk from Worcester. They are market leaders across the globe and have been continuing to grow on their success year after year.

Key Skills
  • Strong I.T skills
  • Knowledge of Office 365, e.g Word, Excel, Outlook
  • Customer care and support, ideally in I.T sector
  • Clear communication skills, written and verbal
  • Resilient and confident to problem solving
  • A positive behaviour and attitude to work standards
  • A team player
  • Motivation to develop and learn new skills
  • Sales mindset, recognising and maximising opportunities
  • Personable and friendly manner
  • Technical interest and adaptability

Nice to have Skills
  • Knowledge of Internet and Web technologies

The Company are providing £18,000 for the right candidate, whilst offering respectable shift working hours with a competitive salary. They also provide benefits such as 23 days holiday plus bank holidays, rising to a total of 28 days after 5 years, alongside birthdays off work. Furthermore, they offer schemes such as pension, healthcare and Childcare vouchers, whilst encouraging a thriving social atmosphere. Activities such as Rowing, football and running are weekly regulars for the teams.

If this role is of interest to you please contact Dan Walker now on or email your CV ()

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