IT Customer Support Desk Team Leader

Calor Gas Limited
Tachbrook Park, Warwick
£36,000 per annum
14 Jun 2019
27 Jun 2019
Contract Type
Full Time
IT Customer Support Desk Team Leader - Warwick

Up to £40,000 dependant on experience plus bonus (OT 10%, Max 20%), private medical insurance, group pension scheme, and more...

Creating a better world, a better company, and a more fulfilling future...

The Customer Support team within the IT department are looking to recruit a Team Leader to be responsible for the day to day management of the IT Customer Support Desk Team and ensuring the services and solutions they deliver meet the business needs.

Key responsibilities will include:
  • Deputise for line manager
  • Manage and take part in team support rotas
  • Provide day to day management of allocated team members
  • Help ensure the availability of Calor's business critical systems
  • Ensure the provision of professional IT Customer Support and Production Services to internal customers and nominated suppliers
  • Assist in the delivery and management of incident, change, release and problem processes
  • Liaise with personnel within other IT teams and within the business
  • Liaise effectively with key suppliers
  • Manage and control allocated IT projects
  • Ensure the availability of Calor's business critical systems
  • Ensure that the activities of the team are in line with Calor's security framework
  • Provide regular reports to management team around team activity and performance
  • Ensure that all task and activities carried out by the team are registered within the IT work management system
  • To assist in the design and delivery of services that meet the business needs
  • Contribute to the development of IT strategy.

As such we would like you to:
  • Be degree level or equivalent in experience
  • Have knowledge and understanding of ITIL standards
  • Have proven experience of team leadership
  • Have excellent interpersonal skills
  • Be driven by a desire to support our customers
  • Be able to mentor and transfer skills effectively to colleagues at all levels
  • Be organised, analytical and a problem solver
  • Have knowledge of Service Now IT Service Management Software
  • Be experience within Microsoft Office, IP Networks, Citrix Xenapp, JDE/AS400, iOS and Android mobile devices.

If this sounds like you, please apply by clicking the link below.

We look forward to hearing from you!

Calor is an exciting and inspiring company to work for, where investment in our people's skills and knowledge is integral to our success. We ensure a supportive and inclusive working environment which is underpinned by our culture of expertise, safety and trust. These things allow us to lead the way in terms of sustainability, innovation and personal development.

As the lead supplier in the UK LPG market, things rarely stand still for us. From humble beginnings, and as part of SHV Energy, Calor has continued to develop and diversify, ensuring that our service offering is expansive, progressive and relevant to our customers. It is our people that enable us to do that, which is why they are the heart of our business.

To be considered for the above opportunity you must be eligible to live and work in UK.

Calor Gas Ltd. adhere to ethical recruiting methods ensuring that we do not discriminate against any candidate because of age, disability, gender reassignment, marriage or civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

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