Fluent French Speaking Customer Service Advisor - Shenstone

Centric People
Shenstone, Lichfield
£18,000 per annum
12 Jun 2019
01 Jul 2019
Contract Type
Full Time
Are you a Fluent French Speaker?
Are you Fluent in English?
Are you Customer Service focused with excellent organisational and administration skill?
Do you have customer service experience in a B2B environment?
If so, Centric-Talent would love to have a chat with you about a fantastic new role that we are delighted to be recruiting for based in Shenstone, Litchfield.
We have an exciting permanent opportunity for a Fluent French & English-Speaking Customer Service Advisor / Co-ordinator for our chemical manufacturing and distribution client.
We are looking for talented, bilingual and customer service experienced individuals who are organised and have second to none administration skills to work within our clients dedicated support services department dealing with their franchisees and other trade customers within the UK and France.

The Role

  • Answer incoming calls and emails from customers in a professional, friendly manner within given timescales and in-line with company procedures.
  • Maintain regular and open communication with outbound calls to the franchisee network, gathering quantitative and qualitative feedback on product, trials, service and success stories
  • Provide up-to-date, market relevant technical and product information to franchisees, customers and internal staff where necessary
  • Build strong relationships with our client franchisee network and consumers through a variety of communication channels, Face book, Twitter, Instagram and specialist Forums
  • Research, plan and implement lead generation, liaising with Marketing and Finance to ensure adverts are produced on time and within budget.
  • Have an in-depth knowledge of company products and procedures to provide effective and efficient all-round business support to the franchisee network
  • Deal with complaints effectively, efficiently and confidentially as per the company policies and procedures to ensure the most satisfactory outcome for all concerned and escalate where necessary
  • Confidentially, effectively and efficiently handle product/accessory liability claims using the appropriate systems and procedures
  • Set-up special order requests, raw materials and concept requests and communicate the decision where appropriate
  • Liaise with export agents to deliver appropriate levels of service
  • Complete supplier quality questionnaires and maintain records according to company policies
  • Plan and organise the smooth running of the French inductions
  • Manage company showroom administration tasks including ensuring vehicles comply fully with legal requirements - raise awareness with relevant parties as and when risks occur
  • Administer the rental showroom process
  • Attend regional sales meetings in the UK and France
  • Provide assistance to the translation and internal support function
  • Help with the French travel arrangements

Experience / Skills Required
  • Previous Customer Service / Sales / Account Co-ordinator Experience
  • Native Level French written & spoken
  • Fluent English written & spoken
  • Administration and IT skills at a high level
  • Strong communication skills

Salary & Hours of work

Competitive salary £18 - £22k (DOE)
  • Hours 8.30am - 5pm (38.5 hours per week after lunch deducted)
  • Role may require a 7.30am start and earlier finish to align with French hour
Due to the location of our client's site we are looking for candidates who have their own transport