Pensions Administrators x3

Willow Resourcing
18000.00 - 23870.00 GBP Annual
12 Jun 2019
10 Jul 2019
Contract Type

Several Pensions Administrators are required by a leading financial services business as a result of expansion of the Life & Pensions department. You will act as first point of contact for customers and financial advisers, responding to queries in professional and knowledgeable manner via a variety of contact methods.

Your main responsibilities will include:

  • Manage and respond to customer and 3rd party enquiries, calls and complaints and taking full responsibility for resolution of end to end process, with a clear focus on quality
  • Process all aspects of manufactured policy administration via various methods of submission - verbal, written and digitally
  • Produce concise, well written and plain English correspondence/communication in response to customers and 3rd party enquiries
  • Effectively liaise with internal teams and departments in order that customer enquiries/contact can be answered fully and right first time
  • Develop and maintain detailed knowledge of life assurance products and a full understanding of our client base
  • Set up/make payments and claims in accordance with business controls and authority levels
  • Identify and respond to complaints within regulated timescales.
  • Ensure that customer data is maintained in line with the company Data Policy in place at that time
  • Meet service standards in terms of quality and timeliness
  • Identify, develop and implement process improvements
  • Maintain procedure manuals in line with departmental, regulatory, technical changes
  • Assist in training and coaching of team members

You will have previous pensions administration experience, either in a dedicated pensions admin role or in a wider IFA admin position. In addition you will have excellent communication skills (both written and verbal) and excellent attention to detail. You must also have a good working knowledge of MS Excel, Word and databases.