Customer Care Advisor - B2B / Software

Recruiter
Anonymous
Location
Cannock
Salary
18000.00 - 20000.00 GBP Annual + GBP18000 - GBP20000/annum
Posted
11 Jun 2019
Closes
09 Jul 2019
Contract Type
Permanent
Location - Cannock
Salary - 18-20k
Start - Immediate
Duration - Permanent
Hours - 09.00am to 17.00pm
Benefits - Free eye tests, Pension, Group Life Assurance, Proft share bonus scheme, HUGE Discounts and offers package
We are currently looking for a customer care advisor for our market leading software solutions provider. Applicants will be able to demonstrate the ability to answer incoming calls, in a professional and timely manner, on the support desk. During your calls you will be responsible for logging, investigating and diagnosing incidents (first class training and mentoring will be given) You will be responsible for monitoring support calls to ensure timely resolution, creating support documentation, identifying priorities and escalating where required.
For further information please contact Vanessa