Technical Customer Service Advisor

20000.00 - 25000.00 GBP Annual + GBP20000 - GBP25000/annum
11 Jun 2019
03 Jul 2019
Job Type
Contract Type
Do you have a knowledge of mechanical engineering machining processes? Are you looking for a career where you can develop your skills? We are urgently recruiting for a Technical Customer Support Advisor to join a Tamworth based company.

If you have an understanding of mechanical engineering and would the opportunity to progress within a role, then this may be for you.

As the Technical Customer Support Advisor, your duties will include:

* Providing technical support and advice to new and existing clients over the telephone and email

* Preparing quotations for new and existing clients and processing non-standard and special tooling orders, updating clients on ETA's

* Dealing with queries as and when required and resolving queries within a timely manner

* Managing key accounts and understanding and anticipating their needs

* Creating and managing specialist drawings using CAD

As the Technical Customer Support Advisor, you will:

* You must have an understanding of mechanical engineering machining processes and have worked within a similar industry/position

* Have excellent customer service skills, promoting a positive experience

* Possess excellent communication skills both written and verbal

* Have excellent IT skills including Microsoft Office Packages such as Word, PowerPoint, PDF and Excel

* Any experience of working as one of the following: Advisor, Support Engineer, CNC operator, CNC Administrator, Sales Administrator, Engineering Co-ordinator, Maintenance Engineer, Mechanical Engineer, Chemical Engineer, Engineering Administrator or Engineer