Customer Service Advisor

People Solutions Group Limited
Coleshill, Birmingham
£8.65 per hour
07 Jun 2019
01 Jul 2019
Contract Type
Full Time
What: Customer Service Advisor

Where: Hams Hall, Coleshill

When: Temporary to Permanent

How Much: £8.65 per hour (£18,000 per annum)

Hours: Monday to Saturday 8am - 8pm on a rota, 40 hours per week.

My client are a leader in the supply chain sector, currently looking for passionate customer service advisors to join a busy vibrant office. The key purpose of the role will be to manage a customer portfolio within the drinks industry regarding their deliveries. You will receive inbound calls and emails relating to queries and handling complaints.

Your duties will include:
  • Answer inbound calls from internal and external customers regarding deliveries.
  • Contacting drivers for updates on locations
  • Speaking to depots regarding issues raised by customers
  • Responding to emails in a professional manner
  • Adhering to service level agreements with response times to queries.
  • Ensuring high level of customer service is delivered at all times.

You will have the following skills and experience:
  • Previous customer service experience is essential
  • Previous experience in the catering or hospitality sector is desirable
  • Excellent communications skills
  • IT Literate
  • Enjoy working in a fast paced pressurised environment when busy
  • Available to start immediately as a temporary to permanent opportunity.

Due to the nature of the business and location all applicants must have access to their own vehicle.