Head of HR

Voyage Healthcare Group Ltd
31 May 2019
27 Jun 2019
Contract Type
As a leader in health care and support services for individuals throughout the UK, Voyage Care supports thousands of people with learning and physical disabilities, brain injuries, autism and other needs. We operate over 400 care homes and 20 rehabilitation centres across the country and we provide specialist care and support to people at home and in the wider community???and we're growing every day!

We are recruiting for an experienced Head of HR.

The role of the Group Head of HR is to ensure the delivery of a high quality HR support and advice service which is commercially astute, manages risk appropriately, builds capability and achieves all key performance indicators.

The role line manages the HR Advisor team and the post holder is responsible for developing the skills and knowledge of the team to meet the needs of the business into the future.

The post holder is also accountable for delivering solutions which 'raise the bar' of people management across our services and regions and supports the Director of People and Development in developing and leading key corporate projects.

Key tasks and responsibilities

The post holder is accountable for a high standard of delivery in the following key areas.

Insights, strategy and solutions

Develops insights and spots opportunities to drive performance, add value and meet key organisational priorities

Turns insight into strategy and solutions

Delivers and embeds solutions to realise value.

Leading HR

Drives organisation and functional performance through personal leadership and professional impact

Leads the HR team to build capability within the function and the organisation to meet our short, medium and long term objectives

Delivers value and performance to drive delivery of the people plan and drive continuous improvement

Evaluates impact through the development of insightful metrics and continuous evaluation of the business value created by the team

Organisation Design

Develops organisational models to support the delivery of our key corporate objectives, in conjunction with key operational colleagues

Designs the implementation and evaluation of models and develops the capability to implement effectively

Assesses organisational capability and designs solutions to address gaps, in conjunction with functional and organisational colleagues

Manages change effectively and builds change management capability in the team and the wider management group

Performance and Reward

Supports the development and delivery of a performance and reward programme to meet the current and future needs of the business

Ensures that all plans and activities remain compliant with all key regulatory and statutory requirements

Builds performance management tools and capability to support the delivery of key corporate objectives

Employee Engagement

Supports the development and operational delivery of the employee engagement programme and the building of the Voyage Care employer brand

Employee Relations

Develops the employee relations strategy, policy and practice

Embeds employee relations strategy into operational delivery

Leads effective conflict management

Designs and delivers collective negotiation and consultation, as appropriate

Service delivery and information

Establishes customer requirements and gaps to current provision

Creates the appropriate service approach to meet key objectives

Builds a customer service culture and measures effectiveness of delivery

As part of the Voyage Care team and the meet the changing needs of our business, we may ask the post holder to undertake other duties appropriate to their role and/or hours of work, as is reasonable and appropriate.

This is a description of the job as it is at present. From time to time we may review and update job description(s) to ensure that they continue to relate to the role required. We would always aim to work with postholders to reach agreement on reasonable changes, but if this is not possible, we reserve the right to insist on changes to key tasks and responsibility after appropriate consultation.

Person Specification

The post holder is required to meet the following specification



CIPD qualified (PGDip or Masters level)

Behaviours -


Is future focussed, inquisitive and open-minded; seeks out evolving and innovative ways to add value to the organisation

Decisive thinker

Demonstrates the ability to analyse and understand data and information quickly. Uses information, insights and knowledge in a structured way to identify options, make recommendations and make robust, defendable decisions

Skilled influencer

Demonstrates the ability to influence to gain the necessary commitment and support from diverse stakeholders in pursuit of organisation value

Personally credible

Builds and delivers professionalism through combining commercial and HR expertise to bring value to the organisation, stakeholders and peers


Works effectively and inclusively with a range of people, both within and outside the organisations

Driven to deliver

Demonstrates determination, resourcefulness and purpose to deliver the best results for the organisation

Courage to challenge

Shows courage and confidence to speak up skilfully, challenging others even when confronted with resistance or unfamiliar circumstances

Role model

Consistently leads by example. Acts with integrity, impartiality and independence, balancing personal, organisation and legal parameters

Experience -


Experience of building and developing high performing teams

Proven track record of adding commercial value and delivering key objectives through high performing HR service delivery

A proven track record of building people management capability in a multi site environment


Experience of HR service delivery within the Learning Disability or wider social care sector