Inbound/Outbound Contact Centre Operative - Service Advisor

Recruiter
Anonymous
Location
Lichfield
Salary
Competitive
Posted
31 May 2019
Closes
28 Jun 2019
Contract Type
Permanent
Inbound/Outbound Contact Centre Operative - Service Advisor

Arbury Motor Group is a West Midlands multi award winning dealer group, currently representing Citroen, Fiat, Nissan, Skoda, SEAT and Peugeot brands. We require an experienced contact centre operative who is able to deliver exceptional customer service.

If you are looking for an exciting, rewarding and fulfilling long term career whilst working for a very well respected independent dealer group in the West Midlands then this could be the job for you.

What we're looking for

The Contact Centre Operative role is one of the busiest and important roles in our Dealerships. You will be the first contact when speaking to the customer and booking their car in for Service/Repair, you must have good listening skills with our valued customers over the telephone also ensuring our Customer Satisfaction levels are outstanding. Therefore, we are looking for an exceptional individual with excellent inter-personal skills as well as time management and organisational skills to ensure the efficient booking and servicing of customer vehicles. You will be enthusiastic and a great team player with excellent communication skills and the ability to sell additional products and services to our customers.

This role would particularly suit someone with previous Service Advisor experience.

Maximising Profit Per Telephone Call:

Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.

Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.

Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into the ADP Drive system to maximise the quality and content of the customer database.

Must Haves

* Excellent Customer Services skills.

* Excellent communication skills at all levels

* Good MS office skills with the ability to talk and type

* Customer focused

* Computer literate

* Experience in a contact centre/call centre is desirable but not essential

* Ability to smile over the telephone

If you are genuinely interested in joining our company and can demonstrate the above we would be very interested to hear from you.

This role is Monday - Friday, with Saturday working on a rota basis