Generalist Advice Supervisor

Location
Dudley, West Midlands
Salary
£24,184 - £26,400 pro rata (dependent on experience)
Posted
30 May 2019
Closes
27 Jun 2019
Contract Type
Permanent

GENERALIST ADVICE  SUPERVISOR

 Hours: 24 hours (minimum) - 37 hours

Salary: £24,184 - £26,400 pro rata (dependent on experience)

Location: Dudley

Contract:  Permanent

Citizens Advice Dudley Borough is a charity that offers free, impartial and independent advice to over 15,000 people per year, resolving over 43,000 advice issues to diverse communities across Dudley Borough, many of whom often have complex support needs or complex casework issues.

We are looking to recruit an Advice Supervisor to join our existing team. This exciting role is to support the Service Delivery Manager to support all our staff and volunteers in delivering high quality information and advice to residents across Dudley Borough.

Our organisation teams you would be supporting comprise of information hub facilitators, contact centre assessors, generalist advisors and caseworkers.

This role is not a management role so people without management experience can apply but candidates will need to demonstrate that they have the skills to ensure that the technical competence and quality of advice delivered by our workforce to clients is to our highest standards.

You will:

  • Have an in-depth knowledge and background in the advice sector
  • Be able to demonstrate the ability to case check generalist/specialist advisor/caseworker files
  • Be able to demonstrate the ability to check client cases to ensure the advice meets the national standards required and is of excellent quality
  • Be able to demonstrate the ability to give feedback to individuals, provide support and motivate staff and volunteers

If you wish to apply, please email advice@dudleycabx.org for an application pack. For an informal discussion, please contact Nikki Saunders, Advice Services Manager on nikki.saunders@dudleycabx.org or 07929 343025.

If you want to find out more about our organisation and our current vacancies, visit our local website at: www.citizensadvicedudley.org and our national website: www.citizensadvice.org.uk

Closing date:  Wednesday 20th June, midday

Interviews:    Week commencing 24th June

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