Inbound Communications Project Assistant

Recruiter
Staffline Express
Location
Wednesbury, West Midlands
Salary
£8.95 per hour
Posted
06 Jun 2019
Closes
22 Jun 2019
Ref
1148917304
Contract Type
Full Time
Staffline Dudley,

Staffline Dudley are looking to recruit a Project Assistant to join Inbound Communications help desk team. Mostly dealing with inbound calls/emails/tickets however it may be also required from them to deal with outbound calls.

You will be required to undertake a combination of the various tasks described below as part of the overall job description:
  • Outbound contact via telephone and email with existing survey panellist to discuss survey activities and data queries 'Against Departmental Target's.
  • Resolution of inbound Royal Mail panellist queries via telephone and email.
  • General survey administration tasks.
  • Quality Assurance as required by SLA.
  • Attend and contribute to team and departmental meetings.
  • Positively contribute to ensure successful delivery of new initiatives.
  • Prompt escalation of system, production or data delivery issues to Supervisors.
  • Ensure compliance with all company policies and procedures.
  • Participate in the maintenance of a lean and continuous improvement culture.

Skills/Abilities
  • A motivated individual who is able to learn tasks quickly and work as part of a team.
  • Good organisation is a must to achieve challenging daily and weekly deadlines.
  • Ability to handle change in a sometimes fast paced environment.
  • Excellent telephone manner.
  • Ability to maintain productive relationships with colleagues and stakeholder contacts.
  • Very keen attention to detail and accuracy.
  • A positive friendly manner.
  • Competent IT (Word, Excel and Outlook) literacy, numeracy and written skills.

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