IT Systems Apprentice in Tamworth B79

QA Apprenticeships
Tamworth, Staffordshire
06 Jun 2019
08 Jun 2019
Contract Type
Full Time
Employer description:

Blue Footprint are a trusted IT specialist that have been solving IT headaches and implement innovative solutions. We specialise in providing managed IT support to small and medium sized businesses from a single user to 500 users spread across multiple offices around the UK. Our friendly team of highly skilled IT technicians will advise, consult and help you get the most out of the latest IT solutions and services available.

We want someone who is...
Hobbyist, someone that self teaches and builds their understanding in their chosen subject Thrives in a hands on environment Able to work well as part of a team as well as on their own Can give examples of their strengths and knowledge Self-starter Able to follow instructions and complete tasks
Job Details:

Job overview:

Blue Footprint are seeking a confident apprentice with excellent verbal and written communication skills to work primarily in the head office, but also support other sites throughout the country.

Your primary role will be to support the in-house service desk. You will respond to requests for IT technical support from our customers via phone, email or face to face contact.

You will work to timescales insuring the issues are dealt with professionally and within service level agreements.

You must also have a keen interest in a career in IT, specifically in Infrastructure, cloud computing, security and troubleshooting.

On the job and internal training will be supplemented with formal external training provided by the Apprenticeship Provider.

Main role / Responsibilities:
Provide first-line incident management for calls logged on the internal service desk systems To respond promptly, categorize and prioritise calls logged on the internal service desk system Execute first-line diagnosis and resolution of issues where possible and escalate issues internally to 2nd/3rd line support where appropriate Liaise and communicate on a technical level with third party suppliers as and where required To take ownership of user incidents and be pro-active when dealing with technical issues To maintain a high degree of professional customer service for all support queries To support users remotely and through personal desk visits to resolve incidents To escalate promptly and notify relevant IT Team members to arrange for external technical support where problems cannot be resolved in house Install additional hardware and software Assist in other tasks not specifically related to the service desk such as rebuilding desktop and laptop systems Monitoring housekeeping duties and ensuring systems and procedures are up to date
Desired qualities, skills and knowledge:
Passion and interest in technology Willingness and enthusiasm to learn Ability to think outside the box to come up with solutions and fixes Ability to communicate efficiently and effectively Happy to travel between sites when necessary
Desired qualification requirements:

5 GCSE's, including English and Maths.

Benefits of the role:
Blue Footprint are a small but growing company and we have a tight knit team. We provide a relaxed but hard-working work environment. We encourage and support team members to increase their knowledge and skill set. As we are a small company, there are opportunities for progression for people that show the right aptitude and commitment. We have quarterly staff outings and Friday lunches. We have weekly team meetings where everybody within the team gets to give their input and ask questions.
Important Information:

QA's apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.

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