- Service Advisor
- Solihull (B90)
- £20,600 pa OTE £25,000 uncapped
- Manufacturer owned dealership
- Mon- Fri 8am- 5.30pm (1hr lunch) plus Saturdays 8am-12 noon on a rota
Renault Solihull seeks a dealership Service Advisor to join our aftersales team. The role will be based at our busy dealership on the Stratford Road.
Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.
The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their car or van into the workshop. Delivering high levels of customer service you will find out their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle's progress throughout the day and gaining authority for extra work and invoicing.
We are looking for someone who is a confident automotive service advisor and used to dealing with customers both face-to-face and over the phone. As well as having exceptional customer service skills, the ideal candidate will have the ability to promote our products and services confidently and also accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced.
A solid track record as a dealership service advisor, service booking advisor or service receptionist will be advantageous as will experience in using Kerridge, ADP Autoline or CDK Drive. Candidates with previous service advisor experience with the Renault or Nissan brand will be prioritised.
The hours for this role will be Monday to Friday, 8am to 5.30pm with one hour for lunch. Saturdays 8am-12 noon on a rota basis.
In return we offer a basic salary of £20,600 per annum with additional earnings up to or in excess of £3,000 per year through our Service Advisor bonus scheme (OTE £25,000 pa uncapped).
Additional benefits include 24 days annual leave plus bank holidays, great pension scheme, friends and family discounts on new and used cars, Renault Share Incentive scheme and excellent career prospects within the company.
Renault Retail Group: proud winner of Automotive Management for 'Best Training & Development Programme Award', 2018 Motor Trader Industry 'Employer of the Year Award', 2017, and Finalist in the Personnel Today 'Award for Talent Management', 2017
HOW TO APPLY
Apply to us directly NOW including your CV and a brief covering letter, for the attention of Petrina Beck.
Strictly no agencies please.
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