Application Support Analyst

Incite Insight
Keresley End, Coventry
£65,000 per annum
06 Jun 2019
28 Jun 2019
Contract Type
Full Time
Application Support Analyst


Salary: £65k

Location: Coventry

The Role

One of our clients based in Coventry is looking for an exceptional Application Support Analyst. This role will report to the Frontline Team Leader and will be responsible for supporting all applications aligned to our client's business unit encompassing any of the technical streams within the team.

The successful candidate will possess a strong work ethic, strong problem-solving skills, a can-do attitude and flexible approach, ability to work with individuals at all levels in the organisation with a knowledge of software support, and excellent data analysis skills.

Key Responsibilities:
  • Proactively deal with incidents and requests assigned to the team by the helpdesk.
  • Analyse systems and data to investigate and resolve reported system and data issues.
  • Work closely and efficiently with team members, other colleagues and third parties to ensure support requirements are fully achieved.
  • Ensure that documentation is kept up to date and knowledge is shared between team members.
  • Ensure system uptime achieves strict KPIs.
  • Resolve incidents within strict KPIs.
  • Ensure that processes defined for the team are followed.
  • Participate in the on-call rota as required.
  • Perform out of hours changes as required by the business.

Essential Skills:
  • Microsoft SQL Server or Oracle PL/SQL
  • Microsoft Windows Server
  • PowerShell
  • Project Management
  • Supplier Management
  • Stakeholder Management

  • BizTalk
  • HDS
  • TSQL
  • XML
  • XSLT
  • SOAP
  • Excel
  • SFTP
  • Linux/Unix

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