Customer Service Advisor

17463.00 - 17463.00 GBP Annual + GBP17463/annum
13 May 2019
10 Jun 2019
Job Type
Contract Type
Customer Service Advisor


Full time

Oswestry, commutable from Wrexham, Ellesmere

GBP17,463 + 25 days holiday (plus bank holidays) + Pension Scheme + Childcare vouchers+ Free parking

The Role

We are currently recruiting for a Customer Service Advisor to be part of a dynamic and progressive business based within Oswestry. The successful candidate will be responsible for providing support for internal and external customers, along with ensuring administrative tasks are completed to an excellent standard.


* First point of contact for all inbound customer enquiries

* Manage and respond to internal and extrenal custoer queries in an accurate and timely manner.

* Provide excellent customer service at all times.

* Collect data and information from customers in order to update their file.

* Process payments, cheques, data and sensitive information according to company and regulatory guidelines.

* Update CRM syste, ensure all data is processed accurately and in line with deadlines.

* Handling complaints in a professional manner and resolve any issues.

* Developing and maintaining strong working relationships with colleagues

* Support the wider teams during the busy periods.

* Undertake any administrative duties as and when required.

The Candidate

* An excellent telephone manner is essential.

* Strong organisational and communication skills.

* Good attention to detail.

* Ability to remain calm under pressure and work to deadlines.

* Strong team player.

* Working knowledge of Excel, Word and databases.

The Company

Our client is a growing business, who lead in their field by offering high quality products and services to their client base. They benefit from innovative management, offer excellent terms of employment and working environment. This is an ideal opportunity to for a Customer Service Advisor to develop their career in a dynamic commercial environment.

The Package

* GBP17,463 per annum (pro rata)

* 25 days holiday (plus bank holidays) + pension + childcare vouchers

* Free car park

To Apply

This vacancy is advertised by Travail Employment Group who are acting as an Employment Agency.

Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within the next 7 days you have not been successful on this occasion and unless otherwise advised, Travail will keep your details on file and contact you with future relevant opportunities.

All candidates registering with Travail Employment Group will need to provide proof of identity, and evidence of any experience, training and qualifications our client considers necessary for this position