Service and Sales Administrator

Encore Personnel
18 Apr 2019
26 Apr 2019
Contract Type
Full Time
** Service Sales Administrator - Pay £11.25 per hour -Southam- Monday - Thursday 8:15 - 16:45 Fridays 8:15 - 13:00 - Temporary to permanent **

Pay: £11.25 per hour

Hours: Monday - Thursday 8:15-16:45 & Friday 8:15 - 13:00

Location: Southam


* Pay: £11.25 per hour
* Temporary to permanent contract
* Training provided

The Role:

As a Service Sales Administrator you will be:

* handling of incoming service calls, for both sales requirements and warranty claims
* managing service accounts - quotations/orders/credits etc.
* receiving warranty claims, from emails and customer portals, assess claim (with training) and deal accordingly.
* assisting taking service desk technical calls (with training)
* dealing with all aspects of collections and returns
* continually monitoring the back order situation and actively seek to reduce back order quantities
* appraising customers of the delivery situation when delays are foreseen.
* effectively planning to ensure continuous reductions in transport costs
* a part of a team structure, be prepared to cover and/or assist other team members as directed by the order management Manager.
* actively seeking to identify areas/procedures within both the department and the supply chain as a whole, where improvements could be made and, in conjunction with the Order Management Manager, suggest new ideas for implementation.
* attending and supporting exhibitions and shows (if required)

The Person:

A successful Service Sales Administrator will have:

* Proven high level of accuracy in literacy and numeracy; due to the nature of the job a good standard of Maths and English is required.
* Nationally recognised qualification e.g. minimum of GCSE or equivalent in English and Maths
* Experience of sales administration and order processing
* Experience in office based sales admin role /environment
* Excellent call handling skills/experience
* The ability to recognise, and adhere to produce high standards in all areas of work and be able to work under pressure
* a flexible approach to work and the organisation as a whole
* a pleasant, helpful and respectful attitude to internal and external colleagues and customers
* the ability to prioritise and manage own workload
* the willingness to update skills/attend training when required

How to Apply


Encore Personnel has launched refer a friend scheme. Earn up to £125 per person you refer to us. Interested? Refer your friends/family on: T&C apply.

Encore Personnel are an Equal Opportunities Employer. Specialist Recruiters in the Technical/engineering, Industrial, Driving, Energy and senior appointment sectors. Supplying nationally. Encore offer a "refer a friend" reward scheme where you could receive a gift of up to £500.

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