Visitor Experience Officer

11957.00 GBP Annual
20 Apr 2019
28 Apr 2019
Job Type
Contract Type

Have you got fantastic customer service skills? Are you a creative individual who has a passion for marketing and communications? We'd love you to bring your skills to the biggest conservation charity in Europe. We're looking for someone to come and help us set the future direction and presentation of the Park Farm house and Servant's Quarters at Shugborough Estate. With engaging stories to tell, there's always something to share with our visitors, and it will be your job to make sure we're doing that all year round.

What it's like to work here

Set in sweeping parkland with ancient woodlands and monuments, the Georgian Mansion of Shugborough Estate was once described as 'a perfect paradise' and has been home to the Anson family since 1624. Now is an exciting time to join our team at Shugborough as the estate is at the beginning of a long term conservation project.

What you'll be doingAs a Visitor Experience Officer, you'll be responsible for the delivery of effective interpretation and engaging programming to deliver a year round offering of events at the property. Working alongside the Visitor Experience Manager, you'll develop engaging and meaningful interpretation that can teach, move and inspire our visitors.

Understanding how and why we engage our supporters is key. Working with our spirit of place, you'll work with the visitor welcome team to link everything we do back to our cause and the on-going work we do. You'll also work with the Mansion team, Visitor Experience team and Volunteer Manager to develop an existing group of volunteers. You'll deliver high standards of presentation at the property, and ensure all our communications with our visitors, from the first click on the website, to the posters and signs around the property are clear and consistent. As a champion of exceptional visitor experiences, you'll join a high performing team and will regularly be involved in the duty management rota helping run the visitor operation.

We hold lots of information about the people who lived and worked at Shugborough and we want to make this information accessible to our visitors and to bring the spaces back to life. This role will sit within a project workstream that will look to redevelop the entire Farm area, to set its direction and bring it alive for our visitors. As part of this project, you'll develop interpretation and relevant stories from our existing archive of research material. You'll also develop the display within the Park Farmhouse to include re-displaying collection items and purchasing room sets and furniture where necessary. The aim of this role is to redisplay the farmhouse with embedded interpretation and an active group of volunteers who will interpret the space and bring it alive for our visitors.

Please also read the full role profile attached to this advert.

Who we're looking for

It's a significant role at a busy property and we need someone who can take on a challenge. To deliver this role successfully, you'll need to have:

  • A flexible customer focused approach, with high standards of customer service
  • Excellent people skills, enabling strong relationships, both externally and internally
  • Experience of working to multiple deadlines and managing own workload
  • Outstanding organisation and planning skills, and a good eye for detail
  • Understanding of the aims and ethos of the National Trust
  • Excellent communication skills, both verbal and written
  • A hard working approach, be committed and a team player
  • Strong IT skills - Microsoft Office, as well as web and social media applications
  • Experience of producing interpretation, marketing or promotional material
  • Knowledge of relevant Health & Safety procedures
The package


Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).

Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.

Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.

All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!