Customer Service Administrator - GS478

Recruiter
Hollyfield Personnel
Location
Staffordshire
Salary
9.34 GBP Hourly
Posted
19 Apr 2019
Closes
21 Apr 2019
Job Type
Administrator
Contract Type
Permanent

Our client based in Aldridge has an urgent need for an experienced Customer Service Administrator to join them on a Temporary basis with a view to going Permanent

The Role

  • Answering a high volume of calls and maintain a rapid response rate according to agreed standards.
  • Logging information from calls received, file correspondence/data where required and maintain detailed and accurate records.
  • Establish and maintain exceptional working relationships with colleagues, customers, suppliers and visitors / enquirers.
  • Communicate accurately and effectively via written and/or verbal correspondence.
  • To analyse and monitor internal processes and implement policy changes to develop and improve operational productivity.
  • To provide the customer service team with technical support, best practice guidance and advice.
  • To achieve organizational goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to the sales role.
  • Enter, progress and manage orders, quotations, pro-forma invoices and enquiries ensuring customers are dealt with promptly according to agreed standards.

The Person

  • Strong customer service ethic.
  • Listens to and values the opinions of others.
  • High level of integrity, trust and respect.
  • A fact based decision maker.
  • An effective communicator.
  • A problem solver.
  • High energy and drive.
  • Approachable, adaptable and flexible.
  • Passionate and self-motivated.
  • Challenges assumptions and encourages change.
  • Builds strong personal relationships.
  • A positive "can do" approach.

Hours : Mon - Fri 8.30 am - 5.00 pm

GBP9.34 per hour

Please note; due to the high volume of CV's we receive if you have not had a response to your application within 5 working days please assume on this occasion you have not been successful