Helpdesk Administrator - FM

18 Apr 2019
16 May 2019
Job Type
Contract Type
Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Administrator to join our Facilities Management team in Stoke-on-Trent. This is a permanent full-time position working 40 hours per week, Mon-Fri on a shift pattern working 8 hours per day between the hours of 0700 and 1900.

The role:

* Provide a first class Helpdesk service to the National Operations Centre

* Support the Helpdesk Controller by receiving calls, logging on Maximo, allocating tasks to operational staff and reporting back to the end user/customers

* Raising and receipting purchase orders in Maximo

* Support the planned maintenance programme by reviewing the assignment of job tickets

* Supporting the Helpdesk Controller in advising of the Company's invoicing requirements, taking recovery action as necessary on Maximo and in accordance with standard procedures

* Provide administrative support to the Helpdesk Controller and Facilities Management Team as required, maintaining strict confidentiality at all times

* Working hours are 40 hours per week, Monday to Friday between the hours of 0700 and 1900.

The person:

* Must have experience of providing a high level of customer service, ideally in a similar environment

* Knowledge of Maximo database or similar CAFM system an advantage

* Excellent communication skills, both oral and written with the ability to prioritise workload

* Must have good IT skills (able to use Microsoft Office and management systems)

* Able to work as both part of a team and autonomously

* Must be able to work shift patterns

In return, we offer an attractive salary and benefits package, including opportunities for training and development