Team Leader - Nights
Team Leader required for growing online gaming business. Permanent night shifts. GBP30k + bonus.
Your new company
Our client is a growing online gaming business who continues to enjoy year on year success. Due to updates in compliance they are seeking a Team Leader to join lead the Responsible Gambling Team on permanent night shifts (7pm - 7am)
Your new role
Reporting to the Operations Manager you will take ownership and responsibility for the effective delivery of player protection processes whilst ensuring excellent service and delivery of department KPI's.
You will build product knowledge across brands to support operational awareness, management of the operation and supporting development of your direct reports. You will be responsible for developing Team Performance by leading by example and taking accountability for dealing with all aspects of people management.
You will need to recognise key motivators in the working environment, people's different motivational needs, and identify techniques to motivate your team. Take an active interest in, and support, everyone's personal development.
What you'll need to succeed
We need a confident team leader who has proven experience managing, motivating and developing a team. You will possess good IT skills and have experience of CRM systems, ideally a knowledge and understanding of the competitor landscape, including experience of online gaming and Responsible Gambling regulations and the ability to drive the team forward in terms of goals and cultural change. You will be confident providing feedback, mentoring and coaching, as well as reward and recognition, have a desire for continuous improvement - processes, reporting and the tools used and be able to manage competing priorities whilst ensuring performance targets are met.
What you'll get in return
You will join an ever-expanding business that continues to enjoy growth and success. You will lead a new team and have the opportunity to develop your own staff. You will work permanent night shifts, 7pm - 7am on a four on four off rolling rota basis. This is not negotiable therefore please be sure you can commit to shift patterns of this nature before applying for this position. Hourly rate is enhanced between the hours of 11.30pm and 7am.
You will receive a competitive salary and enviable benefits, along with free parking and the opportunity for further progression.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.