Customer Services Director

SF Recruitment
60000.00 - 70000.00 GBP Annual
11 Apr 2019
09 May 2019
Job Type
Contract Type

SF Group are currently recruiting for a Customer Services Director for my industry leading product lead client based in Warwick.

This position is in place to lead the customer support and technical support functions within the business.

  • Management of service staff and resources to achieve required service response, quality and cost performance indicators
  • Management and monitoring of budgets including analysis, reporting and action on variances
  • Development and oversight of staff appraisal and supervision system in line with required competencies
  • Resolving performance issues among staff
  • Reporting performance trends, customer service delivery and issues to senior management
  • Analysis of performance leading to service changes and improvements to increase customer and clients level of satisfaction and perceived value of the service
  • Collaborative working with managers across the organisation in order to strengthen the role and contribution of existing services and create new opportunities
  • Helping to implement system changes within the organisation

Background, skills and experience required:

  • Proven experience of excellent operational and people management
  • Direct experience of customer support and technical management in a product lead environment
  • Excellent communication skills, highly articulate verbally and in writing
  • High levels of emotional intelligence, demonstrating strong self-management and self-awareness under pressure.
  • Well organised and capable of meeting deadlines
  • Strong problem solving skills
  • Workforce planning and development
  • Strong skills in budget management
  • High level of accuracy and attention to detail
  • Computer literate

This is a fantastic opportunity to work with an industry leading client who are going through a period of significant growth. This role is a permanent position paying GBP50,000 - GBP60,000 per annum plus a car allowance

If this role is of interest to you please do not hesitate in applying.