Customer Services Director

60000.00 - 70000.00 GBP Annual + GBP60000 - GBP70000/annum
11 Apr 2019
25 Apr 2019
Job Type
Contract Type
SF Group are currently recruiting for a Customer Services Director for my industry leading product lead client based in Warwick.

This position is in place to lead the customer support and technical support functions within the business.

Management of service staff and resources to achieve required service response, quality and cost performance indicators
Management and monitoring of budgets including analysis, reporting and action on variances
Development and oversight of staff appraisal and supervision system in line with required competencies
Resolving performance issues among staff
Reporting performance trends, customer service delivery and issues to senior management
Analysis of performance leading to service changes and improvements to increase customer and clients level of satisfaction and perceived value of the service
Collaborative working with managers across the organisation in order to strengthen the role and contribution of existing services and create new opportunities
Helping to implement system changes within the organisation

Background, skills and experience required:

Proven experience of excellent operational and people management
Direct experience of customer support and technical management in a product lead environment
Excellent communication skills, highly articulate verbally and in writing
High levels of emotional intelligence, demonstrating strong self-management and self-awareness under pressure.
Well organised and capable of meeting deadlines
Strong problem solving skills
Workforce planning and development
Strong skills in budget management
High level of accuracy and attention to detail
Computer literate

This is a fantastic opportunity to work with an industry leading client who are going through a period of significant growth. This role is a permanent position paying GBP50,000 - GBP60,000 per annum plus a car allowance

If this role is of interest to you please do not hesitate in applying