Food & Beverage Team Leader
Do you enjoy supervising and leading a talented, enthusiastic, passionate team? Are you a customer focussed individual wanting to provide exceptional customer service? If so this role could be for you.
There is a lot of exciting things happening across the property with our Visitor Infrastructure Project. We have a brand new additional Cafe opening in the coming weeks, as well as our own new Production Kitchen just a few months away.What it's like to work here
Overlooking the river Avon on the edge of Shakespeare's Stratford, Charlecote Park has been part of this corner of rural Warwickshire for centuries. Today the house is still run by the Lucy family and has been in the family for 900 years where it has been filled with treasures of European travels. Outside the parkland, inspired by 'Capability' Brown is home to herds of Jacob sheep and fallow deer.What you'll be doing
You'll love leading a large team, and with your passion for food and ability to identify new income opportunities, you'll assist the Food & Beverage Manager to deliver an excellent experience for all our visitors at our special place. Through effective supervision and leadership you will motivate the team of staff and volunteers to work towards a culture of exceptional service and make it a great place to work.
Ensuring the team are competently trained and compliant with relevant legislation, you'll also make sure every food and drink order is beautifully presented and served with a smile. You'll work with your team to ensure the outlet is well presented and tables are cleared efficiently.
You'll be proud to share our valuable work with our customers, and look to contribute new ideas so that we can maximise profit which can be reinvested back into our conservation work.
Please also read the full role profile, attached to this advert.Who we're looking for
To be successful in this role you will work with and lead your team, to deliver exceptional customer service with our cause at the forefront of your mind:You'll need to be;
- Customer focussed with great communication skills both verbal and written
- Passionate about food
- Creative and proactive and love seeking out new opportunities
- An inspirational leader
- Confident supervising teams - rota's, managing absence, giving feedback
- Aware of Health & Safety compliance requirements
Benefits include flexible working whenever possible plus free parking at most locations. You'll be entitled to discounts in high street stores and cinemas, National Trust shops and NT cafes, and have free entry to NT properties for you, a guest and your children (under 18).
Your health and wellbeing is important to us and is supported through generous annual leave and the option to buy additional days (minimum contract length applies), a cycle to work scheme, subsidised health cash plan and confidential access to a free support service 24 hours a day should you need it.
Your future financial health is helped by an employer matched - up to 10% of basic salary - contributory pension scheme and you can further your career with training and development tailored to you.
All of this and the opportunity to give something back to your community with up to 5 days of paid volunteering per year!