Desk Business Development Associate

18000.00 - 22000.00 GBP Annual + GBP18000 - GBP22000/annum
08 Apr 2019
06 May 2019
Contract Type
Key Purpose
Unitemps have an exciting position working for one of our clients who is recruiting for a desk business development associate to promote the clients products and services as defined; creating leads for the business to deliver sales and customer service targets. Making pro-active outbound telephone calls to key customer contacts and decision makers within a defined geographical customer base.
Main Responsibilities
* Achieve targets in all agreed areas
* Answer inbound calls and make proactive calls across the customer base introducing the clients products and services in line with key metrics.
* Introduce the full range of products and services, keeping informed on any changes to the portfolio and pricing.
* Build strong customer relationships, engaging the client at Key Decision Maker level in business debates to identify and qualify solution opportunities, referring all opportunities identified.
* Keep up to date with market and business trends including competitor activities, understanding developments for the client and identifying new and emerging business opportunities.
* Populate CRM tools as appropriate.
* Provide field based consultants with high quality leads meeting key metrics.
* Ensure a positive customer experience is achieved with every customer interaction, manage customer expectation in terms of delivery, installation and billing.
* Be familiar with the ordering processes to ensure customer orders are dealt with efficiently and right first time with no order discrepancy failures.
* Constructively work as part of one sales team, sharing ideas, knowledge and resources to help build a first class sales force.
* Utilise resources and the brand to achieve results for the business and for the customer.
* To contribute positively to your own personal development through participation in coaching, training, and job shadowing
Specific Job Requirements
The individual needs to be able to work with the minimum of supervision, be part of a team, able to achieve results through virtual team-working, present a quality image and be willing to work unscheduled hours.
* An appreciation of confidentiality and security is essential.
* Understand & comply with regulatory, fair trading and competition rules
Person Specification
* Highly pro-active
* Be driven, determined & self-motivated
* Strong relationship building skills
* Be able to work as part of a team
* Excellent communication skills and telephone manner
* Excellent listening skills
* Able to identify, generate and close new business
* Flexible approach to meet business requirements
* Display a sound knowledge, understanding and empathy of a customers business
Minimum Training Standards/Experience
* Sales experience
* Minimum 6 months relevant business/work experience.
* Computer literacy and Key systems skills & knowledge (i.e. MS Office, Outlook).
* Knowledge of the clients products & services.
* Commercial awareness