Customer Service Advisor

Inplace Recruitment
From £17,000 to £18,000 per annum
18 Mar 2019
28 Mar 2019
Contract Type
Full Time
Customer Service Advisor


£17,000 - £18,000 dependent on experience

Our client, a well-established local organisation, is looking to recruit an experienced Customer Service Advisor to join their busy team based in Tamworth.

Responsibilities of the Customer Service Advisor include:

    Deal with all customer issues/queries and service information promptly, efficiently and courteously, ensuring appropriate follow-up is completed where required Account database maintenance, ensuring all information is accurate and appropriate internal parties are notified upon completionMaintain effective communications and good working relationships with all internal and external teams, particularly Operations, National Accounts, Sales, Stock Control and Credit Control to ensure maximum customer service levels are achievedProcess both manual and electronic orders accurately, ensuring any errors (Eprice/Eprod/Ecust) are amended in a timely fashion to ensure delivery schedules are not adversely affectedPerform all necessary maintenance tasks associated with BCS website functions and notify relevant parties where further action is required
The successful Customer Service Advisor must possess:

    Experience of working within a similar environmentA proven track record of problem solvingThe ability to work independently or in a team whilst delivering fast results together with an exacting attention to detailIT literate
At Inplace Recruitment we believe it is people that make the business succeed, the right people, expertly placed in the correct positions. We offer a thorough, professional service that is evidenced by our placement success rate.

If you consider yourself to be experienced in any of the following them please apply: Customer Service, Call Centre, Database maintenance, Processing orders

Please note, if you have not heard from us within 7 working days please assume your application has been unsuccessful.

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