ServiceNow Business Analyst

Parity Professionals
Bermuda Park
£450 per day
19 Mar 2019
28 Mar 2019
Contract Type
Full Time

ServiceNow Business Analyst - £450-500pd - Initial 3 Months - Coventry

Our leading Public Sector client is looking for a ServiceNow Business Analyst to come on board to capture user needs for the ServiceNow portal, working with stakeholder groups who may be located across the organizations estate.


  • Will work within a project team of Business Analysts, ServiceNow developers and a user experience designer.
  • Will provide advice to and be co-located with the team of in-house developers.
  • Has a good understanding of ITIL processes.
  • Has analysis skills in the context of an agile project methodology.
  • Has knowledge of ServiceNow.
  • Understanding the ServiceNow portal, its capabilities and having experience in the design of a web portal service will be particularly advantageous.
  • Secondary responsibility is to support the Business Analysts on the team in the capture and definition of how both teams use the ServiceNow tool for each ITIL area and agree a single set of processes.
  • Creating user stories and document the final policies, processes and procedures which includes work flow diagrams that can be maintained and updated
  • Challenging users and the project team so that we adhere to out of the box functionality and keep customization to a minimum.
  • Challenging current processes and procedures to ensure we streamline and work effectively and efficiently
  • Offering advice during sprint planning and sprint execution.
  • Balancing ITIL and Agile methods across the ServiceNow project output for operational teams

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