Field engineer

Recruiter
Just IT Recruitment
Location
Alcester
Salary
Competitive
Posted
20 Mar 2019
Closes
27 Mar 2019
Job Type
Apprentice
Contract Type
Permanent
2nd Line Field Engineer - Birmingham and Alcester - ASAP - up to GBP28,000

Are you an IT Professional looking for an exciting new role? Want to take your technical skills to the next level?

We are looking for a fantastic 2nd Line Field Engineer for an opportunity based in Birmingham and Alcester. With a diverse range of people and various technologies to work with, this is a role which will never get boring.

You will be working primarily with the following technologies and possess key competencies in:
??Active Directory
??Group Policy
??Microsoft Exchange Server
??Windows 7,8,10
??Networking: LAN/WAN
??Minimum MCP, MCITP, A+, CCENT
??Installation and configuration of peripheral devices
??Understanding of support team/department working practices.

ABOUT YOU

As a field engineer, you will be responsible for maintaining the quality of the end user experience, acting as an effective point of contact from the business to the business customer while ensuring customer service standards represent value to the business. You will be providing support to 2 key clients splitting your time 50/50 between the two offices in Birmingham and Alcester.

??At least 1-2 years' experience in a 1st Line client facing role.
??Minimum of MCP, MCITP, A+ AND CCENT.
??CCNA would be beneficial.
??Good hardware knowledge - Laptop's, PC's, Servers and Printers.
??Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches.

ABOUT THE COMPANY

They understand the link between happy, skilled, empowered staff and excellent customer service and personal productivity. They ensure that all their staff, across all departments, receive the right training and support to do their job to the best of their ability.
Their technical support staff are all required to regularly attend training courses with their wide range of software and hardware partners, as well as courses for their professional development such as project management courses, ITIL qualification and advanced customer service certification.
Beyond this, they also support the Sales and Marketing team as they continue their personal development by working towards industry qualifications in IT solutions sales and product training courses.
They also operate a successful apprentice scheme, encouraging young and inexperienced people with the right attitude, to join the company and work towards gaining real industry experience as well as valuable qualifications. This role will give you great exposure to different technologies, environments and sectors; always be learning!

ABOUT THE REWARDS

Up to GBP28,000 plus benefits such as generous holiday allowance, along with a great pension scheme, investment in training and career progression.

HOW TO APPLY

Great opportunities like this don't last long. Submit your CV now at . Alternatively, give Susan a call on to discuss whether this role is right for you.