Service Coordinator - International Family Tracing

British Red Cross
20 Mar 2019
27 Mar 2019
Contract Type
Service Coordinator - International Family TracingLocation: BirminghamContract type: Fixed term (one-year maternity cover)28 hours per weekSalary: GBP20,655 - GBP21,597 per annum (including GBP1,850 market premium) pro rataWe have an openingWe are recruiting for a Service Coordinator within our International Family Tracing team based in Birmingham.As part of the Restoring Family Links team, you will have responsibility for coordinating and delivering quality casework services in Birmingham. You will provide a strengthened connection to the Refugee Family Reunion team as part of our Restoring Family Links activity. Reporting to the International Family Tracing Service Manager and within a peer group of Service Co-ordinators across the United Kingdom, you will manage the service delivery and contribute to the service development, as part of the wider national refugee support and restoring family links teamSay hello to the teamFor people in crisis, as a result of their migration status, in need of protection, displaced and often having experienced family loss and separation our Refugee Support and Restoring Family Links team will deliver on our unique position and responsibility as part a truly global humanitarian organisation, present at every stage on the migratory trail. We will do this by mobilising the power of humanity through three distinct vehicles for change - advocacy, service delivery and by creating the right environment. We will engage with our service users and use their experience and evidence to inform our development and delivery and will seek out opportunities to build productive alliances across the UK, wider movement and beyond to enable delivery on our mission at the earliest opportunity. The role might be for you ifYou're experienced in Casework management delivery, co-ordination, supervision and motivation of volunteers and you can contribute to the development and achievement of operation plans. You will understand how to monitor and improve service quality for the benefits of users through active consultation.You know the issues facing asylum seekers and refugees in the UK, personal experience of migration and/or family separation due to conflict or natural disaster would be desirable.You're a great communicator with the ability to adapt your communication based on the audience. You will be IT literate and can use email, word processing, database and spreadsheet packages. You will also have experience of using databases and casework management tools with meticulous attention to detail.You have an awareness of current affairs, including current and past conflict situations and a general knowledge and understanding or experience of policies relating to safeguarding of young people and vulnerable adults. You're a team player; you can build strong and effective alliances and relationships within what can sometimes be a high-pressure environment.Closing date for applications is 23:59 on Monday 1st April 2019. Interviews will be held on Tuesday 9th April 2019.We offer a wide range of staff benefits, these include:36 days holiday (including Bank Holidays)Option to buy an extra 5 days annual leaveUp to 6% contributory pensionFlexible working policyA little bit more about us...The British Red Cross help anyone, anywhere in the UK; get the support they need if crisis strikes. From hiring a wheelchair or dealing with loneliness, to adjusting to life in a new country - we're there when you need us. Our organisation was born out of a desire to bring help without discrimination. Impartiality and neutrality have been central values for the Red Cross since we started.At the British Red Cross, we are looking for the best people to help us provide support to millions of people affected by crisis in the UK. We want our team to reflect the diversity of the communities we serve, offering equal opportunities to everyone, regardless of; age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. Diversity is something we celebrate and we want you to be able to bring your authentic-self to the Red Cross. We want you to feel that you are in an inclusive environment, and a great position to help us spread the power of kindness.In the British Red Cross we will not tolerate any form of misconduct, including sexual harassment, exploitation and abuse. We have a code of conduct in place, and are committed to creating a culture of integrity in the organisation where misconduct is not tolerated, situations of abuse are quickly investigated and perpetrators are dealt with effectively.If you are appointed to a role within BRC you will be subject to the organisation's Code of Conduct, a copy of which you can find on our website.As part of its recruitment and selection process the British Red Cross undertakes DBS (Disclosure and Barring Service) checking of all individuals who regularly work with or have access to children and vulnerable adults.If driving is an essential requirement of the role, appropriate driver checks will be completed in line with current policy.The British Red Cross, incorporated by Royal Charter 1908, is a charity registered in England and Wales (220949) and Scotland (SC037738).Connecting human kindness with human crisis