Deskside Support Engineer II

15.77 GBP Hourly
19 Mar 2019
26 Mar 2019
Contract Type

An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT Company, is currently seeking a Deskside Support Engineer II based on their customer site in Wolverhampton. This is a Full-time, temporary role starting on 4th March 2019 and running until 30th August 2019, Monday to Friday, 9 - 17:30. The role is paying GBP15.77 per hour (Ltd Contractor/Umbrella)

This is a customer facing role and it is essential that a good relationship with the Client is achieved.

The role is a Deskside Support role, dealing with Incidents and SR's, Hardware Breakfix\Deployments, Hands and Eyes support, Stock Management and Asset Refresh program.

The role requires excellent customer service, hardware and organisational skills.


  • Hardware break-fix services for all workspace client including:
  • Desktop, Laptop and Printer break-fix
  • IMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary
  • Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems
  • Asset Refresh lifecycle delivery
  • Stock Management
  • Adhere to customer and company HSSE and Security Policies
  • Ability to follow processes and procedures
  • Ability/willingness to travel to other customer sites

Essential Skills Level/ Requirements for role

  • Must have clearance
  • A broad technical knowledge of PC's/peripherals and their architecture
  • A minimum of 1-2 years' experience in desktop support/hardware refreshes
  • Good working knowledge of current software packages
  • Good working knowledge of operating system
  • Accredited in relevant manufacturers hardware qualification
  • Good understanding of IT infrastructure
  • Ability to work on own initiative, address and resolve problems in a pressurised environment
  • Ability to diagnose faults in the hardware/software/operating systems used by the customer
  • Excellent organisational skills, able to take a methodical approach to service issues
  • Contributes to, supports and works within the team
  • Excellent communication and interpersonal skills