Deskside Support Engineer II

15.77 - 15.77 GBP Hourly + GBP15.77/hour
19 Mar 2019
26 Mar 2019
Contract Type
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT Company, is currently seeking a Deskside Support Engineer II based on their customer site in Wolverhampton. This is a Full-time, temporary role starting on 4th March 2019 and running until 30th August 2019, Monday to Friday, 9 - 17:30. The role is paying GBP15.77 per hour (Ltd Contractor/Umbrella)

This is a customer facing role and it is essential that a good relationship with the Client is achieved.

The role is a Deskside Support role, dealing with Incidents and SR's, Hardware Breakfix\Deployments, Hands and Eyes support, Stock Management and Asset Refresh program.

The role requires excellent customer service, hardware and organisational skills.


* Hardware break-fix services for all workspace client including:

* Desktop, Laptop and Printer break-fix

* IMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary

* Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems

* Asset Refresh lifecycle delivery

* Stock Management

* Adhere to customer and company HSSE and Security Policies

* Ability to follow processes and procedures

* Ability/willingness to travel to other customer sites

Essential Skills Level/ Requirements for role

* Must have clearance

* A broad technical knowledge of PC's/peripherals and their architecture

* A minimum of 1-2 years' experience in desktop support/hardware refreshes

* Good working knowledge of current software packages

* Good working knowledge of operating system

* Accredited in relevant manufacturers hardware qualification

* Good understanding of IT infrastructure

* Ability to work on own initiative, address and resolve problems in a pressurised environment

* Ability to diagnose faults in the hardware/software/operating systems used by the customer

* Excellent organisational skills, able to take a methodical approach to service issues

* Contributes to, supports and works within the team

* Excellent communication and interpersonal skills