Deskside Support Engineer II

Recruiter
Anonymous
Location
Wolverhampton
Salary
15.77 - 15.77 GBP Hourly + GBP15.77/hour
Posted
19 Mar 2019
Closes
26 Mar 2019
Contract Type
Temporary
An exciting opportunity has arisen to join a world leading global organisation. Our client, a blue chip IT Company, is currently seeking a Deskside Support Engineer II based on their customer site in Wolverhampton. This is a Full-time, temporary role starting on 4th March 2019 and running until 30th August 2019, Monday to Friday, 9 - 17:30. The role is paying GBP15.77 per hour (Ltd Contractor/Umbrella)

This is a customer facing role and it is essential that a good relationship with the Client is achieved.

The role is a Deskside Support role, dealing with Incidents and SR's, Hardware Breakfix\Deployments, Hands and Eyes support, Stock Management and Asset Refresh program.

The role requires excellent customer service, hardware and organisational skills.

Duties:

* Hardware break-fix services for all workspace client including:

* Desktop, Laptop and Printer break-fix

* IMAC requests - providing the necessary technical support to complete the IMAC, including onsite support as necessary

* Incident and problem resolution for services escalated from the Service Desk or generated via automated monitoring systems

* Asset Refresh lifecycle delivery

* Stock Management

* Adhere to customer and company HSSE and Security Policies

* Ability to follow processes and procedures

* Ability/willingness to travel to other customer sites

Essential Skills Level/ Requirements for role

* Must have clearance

* A broad technical knowledge of PC's/peripherals and their architecture

* A minimum of 1-2 years' experience in desktop support/hardware refreshes

* Good working knowledge of current software packages

* Good working knowledge of operating system

* Accredited in relevant manufacturers hardware qualification

* Good understanding of IT infrastructure

* Ability to work on own initiative, address and resolve problems in a pressurised environment

* Ability to diagnose faults in the hardware/software/operating systems used by the customer

* Excellent organisational skills, able to take a methodical approach to service issues

* Contributes to, supports and works within the team

* Excellent communication and interpersonal skills