Outbound Customer Advisor - Stoke
Outbound Customer Advisor
Our client a well-established and family run business is looking to recruit an Outbound Customer Advisor.
As part of the Customer Care Team you will be responsible for speaking to different departments within the NHS to obtain medical records.
Main Duties Are:
?? Outbound calls to clients to ensure patients receive medication within timescales set
?? Handle Inbound telephony queries
?? Ensure that all calls monitored are on target
?? Branch Parcel Checks
?? Meet individual targets as set by the business
?? Flexible to change in order to meet business needs
?? Work within regulatory and Data Protection requirements
Key Skill Required:
?? Resilient and flexible in a demanding and fast paced environment
?? Attention to detail
?? Uses initiative and is accountable to take ownership and action
?? Ability in adhering to internal and external policies and procedures
?? Demonstrate ability to achieve in a target focused environment
?? Effective communication and rapport building skills
Due to high response only suitable candidates will be contacted.