Service Delivery Director

Brite Recruitment Ltd
18 Mar 2019
27 Mar 2019
Job Type
Contract Type

Service Delivery Director
Competitive Salary + Benefits

Our client, a leading organisation within the Information Technology and Services sector is currently seeking an experienced Service Delivery Director to lead its Birmingham based team on a full-time, permanent basis.

Service Delivery Director is a critical role where the successful individual will be accountable for the operational service delivery provided to a crucial client within the Financial Services sector.

Responsibilities of a Service Delivery Director:

  • Leading a team of employees to providing an exceptionally high-quality service to a key client
  • Delivering successful change into UK operations
  • Ensuring revenue and growth targets are achieved
  • Consistently building strong and effective working relationships across the organisation
  • Supporting transformation and service enhancement plans brought about as the result of an exciting period of recent change within the company

Requirements of a Service Delivery Director:

  • Extensive service and operational leadership experience essential
  • Experience effectively managing enterprise level business clients
  • Experience within a B2B outsourcing environment
  • Exposure to Payroll, HR or a related service ideal
  • Ability to engage with employees and internal/external stakeholders
  • Ability to deal with competing conflicts, improve quality and reduce costs
  • Capability to multi-task and determine priorities
  • A clear vision of service excellence and how to achieve this
  • A strong commercial focus with the proven ability to achieve challenging performance targets

This is an exciting opportunity to lead an established and dynamic team within a market leading, organisation working Monday-Friday. This is permanent role based on site in Birmingham with occasional travel to other, UK based company sites. Our client offers competitive benefits and modern and open plan working environments.

If you feel the Service Delivery Director could the right opportunity for you, please send in your CV or get in touch to find out more information.