Claims Advisor

£16,185 per annum
15 Mar 2019
09 Apr 2019
Contract Type
Full Time
The Company

TopCashback is the UK's most generous cashback website, established back in 2005. We're an award winning company We are an ethical company and live by our motto 'do as you would be done by' which also extends not only to our members but our partners and our employees.

We are now the market leaders in cashback in the UK and continuing to grow, currently with over 7 million members. We've featured for 3 consecutive years in the Sunday Times Virgin Fast Track 100, in 2016 and 2017 we were awarded Cashback Site of the Year.

The Role

An exciting position has arisen within our claims team for someone to work closely with our external third parties - similar to an account management type role.

The objective of the role is to help reduce our members outstanding claims by liaising with our third parties via email, telephone.

You'll need to be a strong communicator, building and maintaining relationships with these agencies whilst being confident to negotiate and steer decisions to reach a satisfactory outcome for our members.

During your day to day work,you'll need to look at the 'big picture' and focus on ways to make improvements to help reduce administration and also make the overall processes more streamlined.

Key Skills

·Relationship Building - you'll need to create and maintain strong relationships both over the telephone and via email. You are the face of the company and a friendly and professional approach is required

·Problem Solver - have a logical and thorough approach to problem solving. You also need a positive and enthusiastic approach to finding ways of streamlining processes

·Analysing Data - delving into the information available with the aim of both making recommendations and suggesting resolutions

·Microsoft Excel - don't worry, you don't need to be an expert however it's beneficial if you are reasonably experienced

·Time Management Skills - after training you will be required to manage your own workloads, we're an extremely busy department so being able to prioritise is essential

·Good Communicator & Team Player - you'll be providing information to other members of the team to enable them to advise our members with up to date information


Birthday Holiday

Loyalty Holidays

Holiday purchase Scheme

Recognition Bonus

Life Assurance
Relaxed Dress Code

Discounted Gym Membership

Social Events

Ride to work scheme

Yoga/5 a side football

and much more